Refund Policy

1. Your Refund Rights Depend on Where You Live

At WORKEASIER, we provide digital education products, including video masterclasses and downloadable JSON automation templates, and access starts immediately after purchase. What that means for refunds depends on where you live — at checkout we use your approximate location, based on your IP address, to show the terms that apply to you:

• Consumers in the EU, EEA and UK — you have a 14-day right of withdrawal. Because access starts immediately, checkout asks for your express consent to immediate access and your acknowledgement that the right of withdrawal ends once access or download begins. If you have not yet accessed or downloaded anything, you can still withdraw within 14 days of purchase.
• Where final sales are permitted (for example, the United States) — All sales are final. Digital products are non-refundable once accessed.
• Where refund rights cannot be waived — if the law of your country gives you refund or withdrawal rights that cannot be waived or excluded, those rights apply in full, and nothing in this policy limits them.

2. Exceptions for Refunds

We want you to have a great experience with our platform. We may, at our sole discretion, offer a refund under the following exceptional circumstances:

• Duplicate purchase — you accidentally purchased the same digital product more than once.
• Technical issues — a critical technical flaw on our end prevents you from accessing the product, and our support team is unable to resolve the issue within a reasonable timeframe.
• Unaccessed content — you have not logged in, streamed any videos, or downloaded any files since the time of purchase (this will be verified via our internal system logs).

3. How to Request a Refund

If you believe your situation qualifies for an exception, please submit a refund request within 14 days of your original purchase date.

To initiate a request, please email us at support@workeasier.cloud with your order number, the email address used for the purchase, and a detailed explanation of why you are requesting a refund. We aim to review and respond to all requests within 3-5 business days.

When a purchase is refunded in full, access to the refunded content ends.

4. Chargebacks and Disputes

We strongly encourage you to contact our support team directly to resolve any billing issues before filing a chargeback with your bank or credit card provider. Fraudulent chargebacks or "friendly fraud" may result in the immediate and permanent suspension of your WORKEASIER account, as well as a ban from future purchases on our platform.

While a chargeback is open, access to the disputed purchase is suspended.

5. Contact Us

If you have any questions or concerns about this Refund Policy or your recent purchase, please do not hesitate to contact us at support@workeasier.cloud.